Privacy Policy

summary WMO Privacy Policy 20231207

Who we are 

WMO is a registered charity that works to support the needs of the local Ethnic Minority communities in Wirral. WMO is a company limited by guarantee (number). Our registered address is located at The Wirral Multicultural Centre, 111 Conway Street, Birkenhead, Wirra! CH41 4AF.

WMO is committed to protecting your personal information and privacy. This Privacy Policy describes exactly how we collect and use your personal information.

We may update this Privacy Policy from time to time so please check back periodically. We will notify you of significant changes by placing a notice in our Centre and on our website. By contacting us, using our services or visiting our website you’re agreeing to be bound by this Policy.

If you have any queries about this Privacy Policy, please contact us at


Your privacy 

Everyone has rights with regard to the way in which their personal data in handled. During our activities, we will collect, store and process personal data about the people who use our services (our clients), the people we buy services from (our suppliers) and other third parties, and we recognise that the correct and lawful treatment of this data will maintain confidence in our organisation and will provide for successful business operations.

Your personal data, which may be held on paper or on a computer or other media, is subject to certain legal safeguards specified in the Data Protection Act 2018 and General Data Protection Regulation ( GDPR). This policy and any other documents referred to in it, sets out the basis on which we will process any personal data we collect from you or that is provided to us by yourself or other sources. This policy sets out rules on data protection and the legal conditions that must be satisfied when we obtain, handle, process, transfer and store personal data.


How do we collect personal information? 

We may collect personal information about you when you interact with us for example when you

  • Visit our Centre or ask our staff for advice and support
  • Use our health worker or community advice service
  • Use our translation or interpretation service
  • Use other service such as ESOL or other community events Use our Nursery and crèche facilities.

What personal information do we collect?

Personal information we collect about you may include your name, postal address, email address, phone numbers, date of birth, NI and NHS number.

We may collect “sensitive personal data” about you. This will depend on the type of service you require from us and will enable us to understand and meet your service needs. “Sensitive” information may include i.e. race, ethnic origin, health information including your registered GP surgery.

We may also collect information about how our website is used and track which pages users visit. We use this information to monitor and improve our website. Where possible we use anonymous or aggregated data that does not identify individuals. See further information about cookies below.


 Lawful basis for processing your personal information 

Under Article 6 of the General Data Protection Regulations (GDPR) our lawful basis for processing and holding personal information is ‘legitimate interest’ as it is necessary for WMO to use this information in order to provide you with our services.


How do we use personal information? 

We use the personal information collected from you for these purposes:

  • To understand, agree and deliver your service needs
  • To make appointments on your behalf including referrals to other services
  • To help you access WMO and other public services
  • To evaluation our service performance and make improvements to make you aware of new services or events.


Fair Processing Notice 

Our Fair Processing Notice covers the kind of information we use, what we use your Personal Data for, how we process and protect your information.

Do we provide information to other parties?

We will never sell your data to any third party nor will we share your details with others for marketing purposes.

We will only share information with other organisations where we have your permission to do so in accordance with this Privacy Policy or where it is necessary for a legitimate reason connected with the services we offer, or where it is required by law or regulation.

Where we use third parties to deliver services, we require them to adhere to appropriate controls to protect personal information.


Your choices 

You have a choice about whether or not you wish to receive information from WMO. If you do not want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes situated on the forms where we collect your information. Staff will always ask you about your preference.

You can change your communication preferences at any time by speaking to staff or contacting us at


Gift Aid 

Donations that you may make to WMO will be eligible for Gift Aid as we can claim Gift Aid on your behalf.

As part of this process WMO is required to submit your details including your address to HMRC, and in asking us to make a Gift Aid claim you are giving us permission to use your personal details in this way.


Data security 

WMO is committed to keeping your personal information safe and secure and we have security policies and technical measures in place to help protect your information from the point of collection to the point of destruction.

All of our employees and the employees of any subcontractors who process data on our behalf are obliged to comply with strict information security procedures.


Where your data is held 

 Your personal data is held securely in paper records which are kept in locked cabinets in locked offices and are kept no longer than necessary. Electronic data is held on secure servers maintained by agencies contracted by us. We do not transfer your data outside the EEA



Cookies are small text files stored on your device when you access most websites on the internet or open certain emails. Among other things, cookies allow a website to recognise your device and remember if you’ve been to the website before. We use the term cookie to refer to cookies and technologies that perform a similar function to cookies (e.g. tags, pixels, web beacons, etc.). Cookies can be read by the originating website on each subsequent visit and by any other website that recognises the cookie.

We use these to improve our user’s experience of our website, temporarily store data and understand the parts of the website that users are visiting.

We use cookies in order to make our website easier to use and, to support the provision of information and functionality to you.

Cookies are also used to help us gather statistics on the use of our website anonymously. as well as to provide us with information about how the website is used so that we can make sure it’s kept as up to date, relevant and error free as we can.

By using our website, you agree to our use of cookies, including setting and reading cookies on your device. You can choose to restrict or block cookies through your browser settings at any time.

Whilst certain cookies may be set as soon as you visit a website, you can remove them using your browser settings – but this may impact the functionality or performance of the website. Please note that third parties (including, for example, advertising networks and providers of external services like website analysis services) may also use cookies, over which we have no control, although we may receive services from these third parties (including, for example, for targeted advertising purposes and website analytics).


How you can update your information 

The accuracy of your information is important to us. if you change email address, or you think any of the other information we hold about you is inaccurate or out of date, please email us at:


Subject Access Requests 

You have the right to request a copy of the information we hold about you;

Before we are able to assist with your request, we need you to confirm your identity and what data you require. Please contact us on to discuss your request.

Following your request, we have a 30-day time frame to provide you with the information. If we need to contact you to ask you to define, narrow or modify your requirements this could result in an extension of a further 60 days whilst we examine your request.



In the first instance, you should contact WMO using our standard complaints procedure.

If you remain unhappy with our use of your personal data, you have the right to complain to the Information Commissioner’s Office. We would encourage you to contact us in the first instance so we can attempt to resolve any concerns.

WMO is committed to keeping your personal information safe and secure and we have security policies and technical measures in place to help protect your information from the point of collection to the point of destruction.

Any questions about the operation of this policy or any concerns that the policy has not been followed should be referred in the first instance to The Centre Manager, Wirral Multicultural Centre, 111 Conway Street, Birkenhead, Wirral CH41 4AF,

Reviewed October 25th 2023


All our employees and the employees of any subcontractors who process data on our behalf are obliged to comply with our strict information security procedures.