To apply Universal Credit online you’ll need:

• your bank, building society or credit union account details
• an email address
• mobile phone number

If you do not have these, you can call the Universal Credit helpline or go to a jobcentre. You can also get support from the Citizens Advice Help to Claim service.

You’ll also have to prove your identity. You’ll need some identity documents for this, for example your:

• driving licence
• passport
• debit or credit card
• payslip or P60

To complete your claim you will need to provide information about:

• your housing costs, for example how much rent you pay, your landlord details, mortgage details
• your earnings, for example payslips, employer details, self employed details, job details like start date, hours per week, pay rates
• any disability or health condition that affects your work, sick note fit note,
• how much you pay for childcare if you want help with childcare costs
• bank statements, your savings and any investments, like shares or a property that you rent out

You might need an appointment with the Universal Credit team if:

• they need more information
• you cannot verify your identity online

You’ll be told if this appointment will be in a jobcentre or on the phone.