To apply Universal Credit online you’ll need:

  • your bank, building society or credit union account details
  • an email address
  • mobile phone number

If you do not have these, you can call the Universal Credit helpline or go to a jobcentre. You can also get support from the Citizens Advice Help to Claim service.

You’ll also have to prove your identity. You’ll need some identity documents for this, for example your:

  • driving licence
  • passport
  • debit or credit card
  • payslip or P60

To complete your claim you will need to provide information about:

  • your housing costs, for example how much rent you pay, your landlord details, mortgage details
  • your earnings, for example payslips, employer details, self employed details, job details like start date, hours per week, pay rates
  • any disability or health condition that affects your work, sick note fit note,
  • how much you pay for childcare if you want help with childcare costs
  • bank statements, your savings and any investments, like shares or a property that you rent out

You might need an appointment with the Universal Credit team if:

  • they need more information
  • you cannot verify your identity online

You’ll be told if this appointment will be in a jobcentre or on the phone.